Refund policy
All sales are final. Many of the works we sell are one-of-a-kind pieces by Michigan artists, so we can't accept returns or exchanges if you change your mind. Please look over the photos, dimensions and descriptions carefully before you buy, and feel free to contact us with any questions first. We're happy to send more photos or details.
Damaged or incorrect items. We pack every piece with care and insure every shipment. If your order arrives damaged or isn't the item you ordered:
- Email us at info@theloongallery.com within 48 hours of delivery.
- Include your order number and photos of the item, the packaging, and the shipping box.
- Keep all of the original packaging until we've resolved the issue, since the carrier may need to inspect it.
We'll work with you to arrange a repair, a replacement (if one is available), or a full refund to your original payment method. For damaged or incorrect items, we cover the cost of return shipping. Because most pieces are one-of-a-kind, a replacement may not be possible. In that case, we'll issue a full refund.
Local pickup. If you pick up your order at the gallery, please inspect it before you leave. We'll gladly look at any concerns with you then.
Refunds. Approved refunds go back to your original payment method. Depending on your bank or card issuer, they may take 5–10 business days to show up.